Insights to Client Information
The Lawyers: Conduct and Client Care Rules in accordance with the Lawyers and Conveyancers Act 2006 requires the following information to be provided by lawyers to their clients:
Basis for Fees
Fees will be charged as set out in our Legal Services Agreement (LSA). Our Terms of Engagement will provide the schedule of fees – when, how and for what they are to be paid.
Any fees, expenses or disbursements for which we have provided an invoice may be deducted from any funds held on your behalf in our trust account.
Our Obligations to the Client
Our LSA shall include our commitment to:
Lawyers Fidelity Fund/Professional Indemnity Insurance
Save for loss occasioned by money invested on instructions by their lawyer, the New Zealand Law Society maintains the Lawyers Fidelity Fund to provide clients of lawyers with protection against pecuniary loss arising from theft by their lawyers. The Fidelity Fund can compensate individual claimants to the maximum value of $100,000.
Apart from the Fidelity fund, professional indemnity insurance to the standards specified by the New Zealand Law Society is required to be held at all times.
The LSA incorporates a complaints procedure designed to ensure that a client’s complaint is dealt with efficiently, with due regard to fairness and justice. The complaints procedure directs complainants through a process requiring preliminary contact with the person in our firm who has overall responsibility for work done on their behalf. If the client does not wish to refer their complaint to that person or is not satisfied with that person's response, the complaint may be referred to the Director.
Our Director may be contacted by writing to:
GarciaLaw New Zealand Limited
P.O. Box 33038
North Shore City 0740
The Law Society also operates the Lawyers Complaints Service where complaints may be initiated by phoning 0800 261 801. The client will be connected to the nearest Complaints Service office, which can provide information and advice about making a complaint.
The obligations our lawyers owe to clients are described in the LSA. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.
If you have any questions, please visit www.lawsociety.org.nz or call the New Zealand Law Society (0800 261 801).
GarciaLaw NZ Ltd
Level 2 / 3053 Great North Rd,
New Lynn, Auckland 0600
PO Box 41344
St Luke's Westfield,
Auckland Central 1346
DDI + 64 9 600 6100
Fax + 64 9 849 3666
Mob+ 64 21 075 4006
What They Say
" I was immediately confident with Paulo when he seemed to understand all the variables and timing related to our situation; and he was able to provide precise answers and examples for all the different scenarios. It was obvious that Paulo had dealt with similar clients, which further boosted our confidence."
Steve and Shannon Turner
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